2014-15 Hands theFamilyHelpNetwork.ca Annual Report

14,700 services to individuals and families annually

1 fully accredited human service agency with 232 dedicated and passionate staff in 5 service areas of:


The Board of Directors is pleased to present this annual report to the community and funders. We are proud of the work and successes it reflects for our clients. We thank the staff for their efforts to achieve all that this report represents.

At the governance level, it cannot be said that there is any year that is not busy, but this year has been especially so. Space and Place has been a key priority and activites included completing key site projects including moves in Sturgeon Falls and Parry Sound, and developing the financing for the Northeastern Ontario Family Help and Treatment Centre. We are excited about the prospects of soon having a facility in North Bay that effectively meets the needs of clients and comfortably accommodates our staff. The Board has also invested in staff with a comprehensive Salary Administration review and focused on activities that continue to foster good relations with our service partners and our principal funders: the Ministry of Children and Youth Services and the Ministry of Community and Social Services.

On a personal note I want to thank my fellow Board members for their commitment and wisdom, and all staff for the wonderful work they do.

Wendall Fisher's signature

Wendall Fisher,
President of the Board of Directors

Our Mission

To provide comprehensive, client-centered, professional and skilled services to infants, children, youth, families and developmentally challenged adults that address social, emotional, behavioural, physical and developmental difficulties, and make a positive difference on their quality of life.

Our Vision

To improve the well being of individuals, families and our community through clinically effective partnerships.

Our Values

Program Highlights

Autism Services

Hands offers services to support families who have a child or youth with Autism Spectrum Disorder (or ASD). Our programs are individualized to meet specific developmental needs to enable each child to reach his or her full potential. Programs include: the Autism Intervention Program (also known as IBI), Behaviour Communication Therapy, the School Support Program, as well as an Enhanced Respite Program.

Child and Youth
Mental Health

Hands offers a wide range of mental health services to children and youth in the Districts of Nipissing and Parry Sound. Child and Youth Mental Health services are delivered by highly trained professionals in the areas of counselling, brief (single session or quick access), walk-in, home-based services, school mental health, crisis response and our CYMH Treatment Centre.

Community Programs
and Justice Services

There are a number of programs and services offered by Hands that are deeply rooted in the communities we serve, and others that are directly linked with the youth justice system. These programs are important to our local communities and involve strong collaboration with our service partners. Programs support children, youth and adults, some with complex special needs. All have a common goal of improving the lives of those they serve. Community Programs include: Access and Intake, Intensive Service Coordination, Tele-Mental Health, WrapAround, Youth-In-Transition. Justice Services include: Assertive Community Response Team, Direct Accountability Program, Intensive Support and Supervision Program, Supervised Access, Youth Justice Committee, Youth Mental Health Court Worker.

Developmental Services

There are a variety of programs through Hands available to support individuals with a developmental disability, and their families. Developmental Services assist those in the community who have a developmental disability or dual diagnosis to get the services, treatment and resources they need to live a fuller life. Developmental Services include: Developmental Services Ontario-North East Region, Developmental Support Services, North Community Network of Specialized Care, and the Passport Program.

Early Intervention

Early Intervention services promote maternal and infant health, early identification and healthy development. At Hands, we help guide children in this critical developmental stage in their life, through specialized programs that support infants, children and parents or guardians. There is also an emphasis on increasing parents’ knowledge of community resources. Early Intervention services include: Infant and Child Development Services, Great Beginnings, Ontario Early Years System and Early Literacy programming.


Hands has a dedicated corporate services team that works hard behind the scenes to support the organization in helping individuals and families. Corporate services include: Administration, Communications, Finance, Human Resources, Information Technology and Plant and Property.


Hands TheFamilyHelpNetwork.ca recognizes the importance of being an integral part of the communities we serve. As an organization, it is essential that we are able to engage with youth and parents to enhance the services offered to families.

Hands The Family Help Network

North Bay

222 Main Street East
North Bay ON P1B 1B1

Autism Centre

820 Lakeshore Drive

Child and Youth
Mental Health Treatment Centre

770 John Street

Therapeutic Milieu Home

921 Copeland Street

Local: 705-476-2293
Toll free: 1-800-668-8555

East Nipissing

150 Water Street
Mattawa ON   P0H 1V0

Local: 705-476-2293
Toll free: 1-800-668-8555

West Nipissing

125 Lisgar Street
Sturgeon Falls ON   P2B 3H4

Local: 705-476-2293
Toll free: 1-800-668-8555


Powassan Medical Centre
8 King Street
Powassan ON   P0H 1Z0

Local: 705-384-5225
Toll free: 1-800-668-8555

West Parry Sound

2 May Street
Parry Sound ON   P2A 1S2

Local: 705-746-4293
Toll free: 1-800-668-8555

East Parry Sound

37 Main Street, P.O. Box 596
Sundridge ON   P0A 1Z0

Local: 705-384-5225
Toll free: 1-800-668-8555


23 Ball's Drive,
Bracebridge ON   P1L 1T1

Local: 705-645-3155
Toll free: 1-800-668-8555


60 Wilson Avenue, Suite 103
Timmins ON   P4N 2S7

Local: 705-476-2293
Toll free: 1-800-668-8555


18 Aurora Street,
Cochrane ON   P0L 1C0

Thunder Bay

95 Cumberland Street
Thunder Bay ON   P7A 4M1